Customers are entitled to a right of withdrawal according to the following conditions, whereby the customer is any natural person who concludes a legal transaction for purposes which are predominantly neither commercial nor self-employed:

A. CANCELLATION POLICY

Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. 

The cancellation period is 30 days from the day on which you or a third party named by you, who is not the carrier, has taken delivery of the goods (in the case of partial deliveries, the last good delivered).

To exercise your right of withdrawal, you must contact us (WeBloom OG) at

E-mail: hello@volietravel.com

by means of a clear statement (e.g. a letter sent by post or e-mail) about your decision to withdraw from this contract. You have the option to use the enclosed withdrawal form template. 

In order to safeguard the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

After having informed us, please send the products back to the following address: 

WeBloom OG, zHv. Tina Walter
Garnisonkirchplatz 2,
10178 Berlin, Germany

You bear the immediate costs of returning the goods.

Consequences of the withdrawal

If you withdraw from this contract, we will immediately and at the latest within fourteen days from the date on which we received notice of your withdrawal from this contract refund all the payments we have received from you, including the delivery charges (except for the additional costs that result from giving you a different delivery method than the cheapest standard delivery).

Please note that refunds will be provided in the form of original payment, unless agreed otherwise. You will not be charged any additional payment fees for the refund. We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and not later than 30 days from the date on which you inform us of the withdrawal of the contract. The deadline is met if you send the goods before the deadline of 30 days. You bear the immediate costs of returning the goods.

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal
The right of withdrawal is excluded for contracts regarding

  • the delivery of goods that are made to customer specifications or clearly tailored to personal needs. 
  • the delivery of goods which are delivered sealed and for reasons of health or hygiene reasons are not suitable for return if their seal has been removed after delivery.

B. WITHDRAWAL FORM
You can use this form, if you want to withdraw from this contract. Then please send the items back to the following address:

WeBloom OG, zHv. Tina Walter
Garnisonkirchplatz 2,
10178 Berlin, Germany

E-Mail: hello@volietravel.com
Tel.: +43 677 61763571

FORM
I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
_____________________________________
_______________________________________________________
Ordered on (*) _______________ / received on (*) _______________
________________________________________________________
Name of the customer (s)
________________________________________________________
Address of the customer (s)
________________________________________________________
Signature of the customer (s) (only when notified on paper)
_________________________
date
(*) Delete as appropriate