Generally, orders are processed within 1-2 business days. You will receive a confirmation e-mail as soon as we have shipped your order. Standard delivery takes 2-3 business days to Germany and Austria, 3-5 business days within the EU and 10-20 business days for all other international orders.
Once we have processed and shipped your order, we will email you a shipping confirmation including tracking number and the associated link to the website of our logistics partner, where you will be able to track your order.
We work with the Austrian Post, the German Post and Hermes for the delivery of our orders.
All orders ship from Vienna or Berlin.
We offer a 30 days right to return on all our products. Please be aware that the products returned have to be in an unused condition.
Visit the page Return Policy for more detailed information. You can also contact us directly at firstname.lastname@example.org and we are happy to guide you through the process.
Visit the page Return Policy for a detailed description of the return process. Refunds will be processed within 10 days. It will take 1-2 days to transfer the refund to your account and your bank may need additional time to process the transfer. You will be notified by email when we have processed your returned products and have returned your money using the same payment method you used to order from us.
Please be aware that we only cover shipping costs incurred for returning products for orders from Germany and Austria. For all other orders you are responsible for the shipping cost of returning the item to us.
We always aim for the best quality in our products. In the unlikely event that you receive a product that is damaged or faulty, don't hesitate to get in touch with us at email@example.com. Please include a picture of the product and your order number in the e-mail, so we can take care of the rest!
We accept payment via PayPal and credit card (Visa, MasterCard, American Express).
Each product comes with a protective cotton dust bag, which is recommended to use for storing the product. In order to minimize scratching on the leather, you should avoid any contact with rough and sharp surfaces. Additionally, the products should not be exposed to excessive heat or moisture. The clear TPU components can be cleaned using a microfibre cloth or a plastic cleaner (for tougher stains).
All our products are made out of recycled leather, a sustainable material using existing resources to create a product that has the look and feel of new leather. Clear components are made of premium TPU (Thermoplastic polyurethane), a high-quality and biodegradable alternative to PVC.
Our products are made out of recycled leather, a high quality material made out of shredded leather scraps from that are collected from other leather manufacturers or tanneries. The finished recycled leather product has the look and feel of new leather.
For the clear components of our products, we were determined to find an alternative to the most commonly used PVC, as it raises many environmental concerns. Solvent-free TPU (Thermoplastic polyurethane) presents a robust and high-quality alternative, which is biodegradable. When composted it will will biodegrade in 3-5 years. In a landfill it breaks down after 15 years of nonuse. Also, raw materials in the production process of TPU can be recycled.
Currently we are selling exclusively online through this website. Occasionally you can find us on pop-up stores and events, which we announce though our newsletter or social media.
Your VOLIE travel bag comes in a protective dust bag made of 100% cotton. You can use it to store your product when not using it or reuse it for other purposes. The items are shipped in a recyclable cardboard box, which is measured to perfectly fit the size of our products. This way we aim to avoid any unnecessary packaging and filling material. Additionally you will receive our VOLIE packing list, to make packing even easier and fun the next time around.
It depends on the product. All options are outlined on the product page, so look out for customization options there. We also have special promotions regarding personalization, which we announce through our newsletter and social media channels.
Get in touch with us at firstname.lastname@example.org or through our contact page! We are happy to assist you :)