Generally, orders are processed within 1-2 business days. You will receive a confirmation e-mail as soon as we have shipped your order. Standard delivery takes 2-3 business days to Germany and Austria, 3-5 business days within the EU and 10-20 business days for all other international orders.
Once we have processed and shipped your order, we will email you a shipping confirmation including tracking number and the associated link to the website of our logistics partner, where you will be able to track your order.
We work with the Austrian Post, the German Post and Hermes for the delivery of our orders.
All orders ship from Vienna or Berlin.
We offer a 30 days right to return on all our products. Please be aware that the products returned have to be in an unused condition.
Visit the page Return Policy for more detailed information. You can also contact us directly at email@example.com and we are happy to guide you through the process.
Visit the page Return Policy for a detailed description of the return process. Refunds will be processed within 10 days. It will take 1-2 days to transfer the refund to your account and your bank may need additional time to process the transfer. You will be notified by email when we have processed your returned products and have returned your money using the same payment method you used to order from us.
Please be aware that we do not cover shipping costs incurred for returning products.
We always aim for the best quality in our products. In the unlikely event that you receive a product that is damaged or faulty, don't hesitate to get in touch with us at firstname.lastname@example.org. Please include a picture of the product and your order number in the e-mail, so we can take care of the rest!
We accept payment via PayPal, credit card (Visa, MasterCard, American Express) and Klarna.
Each product comes with a protective cotton dust bag, which is recommended to use for storing the product. In order to minimize scratching on the material, you should avoid any contact with rough and sharp surfaces. Additionally, the products should not be exposed to excessive heat or moisture. The clear TPU components can be cleaned using a microfibre cloth or a plastic cleaner (for tougher stains).
Your VOLIE travel bag comes in a protective dust bag made of 100% cotton. You can use it to store your product when not using it or reuse it for other purposes. The items are shipped in a recyclable cardboard box, which is measured to perfectly fit the size of our products. This way we aim to avoid any unnecessary packaging and filling material. Additionally you will receive our VOLIE packing list, to make packing even easier and fun the next time around.
Currently we are selling exclusively online through this website. Occasionally you can find us on pop-up stores and events, which we announce though our newsletter or social media.
It depends on the product. All options are outlined on the product page, so look out for customization options there. We also have special promotions regarding personalization, which we announce through our newsletter and social media channels.
Get in touch with us at email@example.com or through our contact page! We are happy to assist you :)